This page provides information and resources related to 9-1-1 and the Texas 9-1-1 Alliance. Click a button below to view more information.
On May 15, 2015, Governor Abbott signed Senate Bill 788, otherwise known as Kari's Law. The law represents the culmination of efforts in the aftermath of the murder of Kari Hunt in a motel room in Marshall, Texas. Ms. Hunt's 9-year-old daughter tried to call 9-1-1 for help four times from the motel room phone. The call never went through because she did not know to first dial "9" for an outbound line before dialing 9-1-1. On March 1, 2016, the Commission on State Emergency Communications Rule 251.16 (Direct Access to 9-1-1 Service) was adopted to implement Kari's Law.
For a multi-line telephone system that provides outbound dialing, Kari's Law requires direct access to 9-1-1 service without the user having to first dial an initial number, digit, prefix or other access number or code before dialing 9-1-1. For more information about Kari's Law, visit the website by clicking the button below.
NENA stands for National Emergency Number Association. NENA improves 9-1-1 through research, standards development, training, education, outreach, and advocacy. Their vision is a public made safer and more secure through universally-available state-of-the-art 9-1-1 systems and trained 9-1-1 professionals.
The NENA website provides an extensive glossary of 9-1-1 terms and acronyms.
APCO stands for the Association of Public-Safety Communications Officials. Their mission is to provide complete public safety communications expertise, professional development, technical assistance, advocacy and outreach to benefit their members and the public.
CSEC stands for the Commission on State Emergency Communications and their mission is to preserve and enhance public safety and health in Texas through reliable access to emergency communications services.